Service and support
Choices to suit you
Avernco deliver a complete IT support service to it's managed customers. Providing a fully managed IT environment and access to resources that act as ongoing trusted advisories for all IT related matters. We help to secure peace of mind, ensuring there is ongoing management support, with the best interest of the business at the core.
Avernco recognise that organisations often look to outsource specific parts of their IT service delivery in order to be able to deliver a first-class service to their end users. This outsourced function can be delivered in a number of ways:
1st time Fix - Use Avernco as a single point of contact for all end users
2nd/3rd Line Support - when incidents need resolving by a 2nd or 3rd line senior resource
24x7 Out of hours - 24x7x365 Service Desk operation we are able to ensure that IT services are delivered regardless of the time of day.
This model allows flexibility through advance purchase of time which is decremented as utilised, drawing down from a metered resource pool utilising any of our technical team.
Infrastructure, technology and other essential IT services monitored to maintain business uptime and high levels of productivity. We, and our partners have invested in leading monitoring tools, so you don't have to.